Hotel IT support ↗
Help for front-desk and back-office devices, local connectivity and the infrastructure behind your hotel systems.
HOSPITALITY / HILLSNET
Hotel IT solutions.
A smoother stay.
Guest Wi-Fi, reception systems, phones and cameras all play a part in how a hotel works. Hillsnet brings IT support and hands-on network engineering together, helping you solve recurring problems and plan improvements around your guests and your team.
Discuss your hotel IT ↗15+years of hands-on IT experience
Including managing IT for a group of hotels, from PMS connectivity to guest Wi-Fi issues.
Meet Hillsnet ↗
Illustrative hotel environment, not a specific customer property.HOSPITALITY IT SUPPORT
We understand the pressure behind the front desk.
A technical fault can affect the next check-in, a guest’s call or the work your team needs to finish. Our hotel IT experience means we start with the operational impact: who is affected, which systems depend on the connection and what needs to stay available while we investigate.
We help hotels assess the equipment and infrastructure they already have, identify what is causing disruption and choose a practical route forward. That may mean a focused repair, a planned upgrade or ongoing support with agreed responsibilities. Where specialist software or provider services are involved, we discuss how the relevant supplier fits into the work.
CONNECTED HOSPITALITY
The systems behind
a better guest experience.
Explore a specific service or discuss how the systems need to work together across your hotel.
Guest Wi-Fi design & support ↗
Coverage, capacity and troubleshooting across bedrooms, reception, meeting rooms and other guest spaces.
Hotel network infrastructure ↗
Switching, routing, PoE and VLAN separation for guest, staff and connected equipment.
Hotel CCTV & camera support ↗
Investigate offline IP cameras, recorder communication and the network and power supporting surveillance.
Hotel VoIP & telephony ↗
Phone systems, room extensions, reception call handling and staff communications.
Hospitality TV & in-room entertainment ↗
Compatible Samsung LYNK Cloud options, hotel content and a pilot-led approach to TV upgrades.
Smart Hotel & IoT ↗
Room occupancy indication, water leak alerts, temperature and humidity monitoring, with agreed staff workflows.
Broadband, leased lines & mobile ↗
Business connectivity chosen around your address, usage and operational requirements.
Outdoor Wi-Fi & building links ↗
Connectivity for hotel grounds, separate buildings, annexes and outdoor gathering spaces.
A PRACTICAL STARTING POINT
Understand the problem.
Plan the improvement.
We start with your existing setup, the symptoms and your priorities. A hotel Wi-Fi investigation might need floor plans and access point details; an offline-camera problem might need recorder information and network access. A new TV or IoT solution can begin with a pilot room to test the experience and the staff workflow.
The resulting scope sets out the proposed work, equipment where needed, dependencies and any planned interruption. Support arrangements, installation requirements and third-party service terms are confirmed before implementation. This makes the next step clear for the people running the property.
Selected hotel projects — case studies to follow ↗YOUR HOTEL. YOUR NEXT STEP.
Tell us what needs to work better.
Whether it is unreliable guest Wi-Fi, cameras going offline, a phone-system upgrade or a wider infrastructure project, start with your property and the problem. We’ll discuss a practical way forward.
Talk to Hillsnet ↗HOTEL IT QUESTIONS
Before we begin.
Can you help when guests report poor hotel Wi-Fi?
Yes. We start by understanding where and when it happens, which devices are affected and what the guests are trying to do. We then assess wireless coverage, capacity and the supporting network before recommending changes.
Can you investigate a PMS connection problem?
We can investigate the devices, local network and connectivity used to reach your property management system. Application-specific faults may require the PMS supplier; responsibilities and supplier coordination are agreed in the support scope.
Do you support existing CCTV and phone systems?
We review the models, configuration and connectivity first. The support we can provide depends on compatibility, available access and the system condition. We confirm the scope before committing to changes.
Can a hotel start with one project?
Yes. A Wi-Fi investigation, CCTV network repair, phone-system review, TV pilot or a small IoT trial can be scoped as an individual project. Ongoing support can be discussed separately.
How do we get a hotel IT proposal?
Share your property address, approximate room count, existing systems and the issue or project you want to address. Photos, a floor plan and equipment details can help us identify the next step. We agree assessment needs, responsibilities and a practical scope before work begins.